Returns & Exchanges

At Rosso Coffee Melbourne, we take pride in the quality of our beans and equipment. If you are not entirely satisfied with your purchase, we are here to help you with a return or exchange process.

Return Process

• 1.
  Contact Our Team

  Email our customer support within 14 days of receiving your order, providing your order number and a brief explanation for the return.

• 2.
  Wait for Approval

  Our team will review your request to ensure it meets our quality standards and provide you with a Return Authorization number.

• 3.
  Pack Your Items

  Securely pack the unused items in their original packaging; please note that for food safety reasons, opened bags of coffee cannot be returned.

• 4.
  Ship and Track

  Send your package back to our Melbourne roastery using a tracked shipping method; once received and inspected, we will issue your refund or exchange.